Support
iSymplify provides a streamlined approach to managing traditional telecommunications. Through our wholesale arrangement, our clients enjoy 24×7x365 live agent support for all their questions, trouble tickets and support needs.
In addition, your iSymplify account team is available around the clock to help manage your day-to-day needs.
Wholesale Carrier Support Model | Traditional NOC |
| Single Point of Contact for all carriers and services | Multiple repair centers depending on your suite of products and services |
| One NOC that supports all your services – NO hand-off to multiple repair centers | Depending on your suite of products and services, multiple numbers to call your trouble tickets into |
| One technician handles your trouble ticket from beginning to end | Multiple hand-offs to technicians depending on “interpretation” of the customer’s problem |
| Technicians have the authority to escalate internally and externally without delay – no “layers of approval” required because they do what is best for the customer | Too much time spend determining who “owns” the trouble ticket |
| NOC drives quality process improvements throughout the organization | Concerned about mean-time-to-repair and closing ticket rather than solving the customer’s problem. |