iSymplify, with its knowledge of the marketplace, was able to assist the team with defining business requirements documentation and solicit proposals from a much narrower group of solutions providers capable of rolling out a solution to 800 users over several operating units on a global basis. After narrowing the potential solution providers down to two finalists, they selected a solution from Fuze and Nice InContact and executed the agreement in August of 2019. Our client went live globally in November of the same year, in advance of the Thanksgiving Holiday.
To ensure a smooth transition and enhanced user adoption, we were engaged to work one-on-one training key executive employees. The client is reaping the rewards of their decision to move to a cloud-based communications platform. The features and functionality far exceed that of the previous platform. Cost associated with the platform are also more predictable.