Contact Centers Are More Than Just a Phone System

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Many organizations view a contact center as just an extension or addition to a phone system. That was the conventional thinking before cloud-based contact centers became part of a larger digital communications strategy for businesses. Today…

Phishing Attacks

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Phishing Attacks Security threats come in many different forms. Phishing attacks now rank as one of the top entry points into organizations. Criminals are using phishing attacks to obtain confidential information like login credentials, banking…

10 Lessons Learned from a Cybersecurity Attack