Leveraging Technology to Solve the Labor Shortage Challenges

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Leveraging Technology to Solve the Labor Shortage Challenges  Technology has been driving efficiency into business processes over the past several decades. However, behind the greatest technologies are humans who leverage that technology…

Attack Surface Management with Cloud-Based VPN

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The age of remote working is here and no department in today’s business has permanently adopted a distributed workforce strategy quite like a company’s contact center. This massive migration has put a strain on most internal IT teams, especially…

June inSights 2022

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Welcome back to our monthly newsletter! Thanks for checking out this month’s newsletter and taking a deeper dive into solving the talent shortage with creative technology solutions! Today we will look at 3 services that can extend your current…

Contact Centers Are More Than Just a Phone System

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Contact Centers Are More Than Just a Phone System Many organizations view a contact center as just an extension or addition to a phone system. That was the conventional thinking before cloud-based contact centers became part of a larger digital…

Phishing Attacks

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Phishing Attacks Security threats come in many different forms. Phishing attacks now rank as one of the top entry points into organizations. Criminals are using phishing attacks to obtain confidential information like login credentials, banking…