Leveraging Technology to Solve the Labor Shortage Challenges

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Leveraging Technology to Solve the Labor Shortage Challenges  Technology has been driving efficiency into business processes over the past several decades. However, behind the greatest technologies are humans who leverage that technology…

Contact Centers Are More Than Just a Phone System

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Contact Centers Are More Than Just a Phone System Many organizations view a contact center as just an extension or addition to a phone system. That was the conventional thinking before cloud-based contact centers became part of a larger digital…