CCaaS
Prioritize client engagement and empower your agents while delivering a better service experience with CCaaS.
Contact centers can bring tremendous value to a company by improving agent results and the overall customer experience. However, with ongoing upgrade costs and the growing demand for robust features that allow for more engaging conversations between business and customer, hosting a contact center onsite can be a rather expensive investment. Fortunately, there’s a way to obtain the feature-rich contact center your clients want without having to go over your budget.
With a contact center as a service (CCaaS) solution, you can provide your customers with immersive conversational features like video, social media, instant messaging, and more. At iSymplify, we can help you identify the right CCaaS solution to meet your business needs and deliver excellent customer experiences.
What Is CCaaS? How Does It Work?
CCaaS is a cloud-based customer experience solution that allows your business to use software provided by a vendor. This solution gives you the ability to only purchase the technology you need, reducing the need for internal IT support. It’s designed to handle inbound and outbound calls as well as digital services such as email, chat, and more.
Due to the low investment and scalability of this service, it’s an ideal solution for many contact centers, especially for growing businesses. Not only does it significantly lower operational costs, but it also enhances your business capabilities to better serve the needs of your customers.
Deliver a Next-Generation Customer Experience
iSymplify’s proven approach ensures your contact center addresses the needs of customers today while enabling growth tomorrow.
What We Do
At iSymplify, we’re experts in CCaaS software. Our experienced technical advisors have worked with a variety of contact centers to create a defined process that captures requirements, documents functionality, and streamlines the request for proposal (RFP) process. Our team members leverage their knowledge and experience to help our clients make well-informed business decisions.
This means we work closely with our clients to understand their needs and what they want to accomplish with this technology. We then help our customers find the right CCaaS solution that quickly meets their business objectives while delivering exceptional customer experiences.
Take Advantage of a Scalable Contact Center
Our CCaaS services can be scaled up or down, so you can use only as many services as you need.
What Are the Benefits?
Innovative Technology: Enjoy the benefits of a modern contact center without the capital and human capital to stand up. Better yet, pay for what you need when you need it instead of purchasing equipment for peak volumes.
Redundancy: Cloud-based platforms are built for redundancy. Modernize your business continuity plan by architecting a robust, reliable solution for your contact center.
Scalability: No longer do you have to estimate the number of calls you’re going to receive every day. CCaaS allows you to operate in a more fluid way that allows you to scale your resources and workforce when needed. This function can help streamline the process and help you save money on operational costs.
Remote Agent Workforce: Attract and retain your agents with flexible work-from-home technology. It also ensures your business is protected from natural disasters, allowing agents and employees the ability to take calls from anywhere, anytime with an internet connection.
Empower Your Agents: Contact center as a service platforms are built for integration. Most platforms integrate with Salesforce and a number of CRMs as well as custom software. Tight integrations with a single dashboard allow your agents to quickly access important client information and make faster interactions, resulting in happier clients.
Improve Your Customer Service With CCaaS
The professionals at iSymplify have worked with many CCaaS systems throughout the years. Our tried-and-true formula for finding the best customer-centric contact center that fits with your business goals will help you cut costs, increase efficiency, and improve customer satisfaction.
Our experienced team has focused on modernizing contact centers for close to 20 years and has worked in various roles providing technical assistance to them. Our proven methodology is the key to successful data gathering, evaluation, and successful turn-up.
Contact us today to learn more about our services.
Scale Your Contact Center
We deliver cloud-based contact center technology platforms that scale with your growth. Schedule a free cost analysis today!
